Privacy Policy

White Dove Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at whitedovecleaningservices.com or use our cleaning services.

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and mailing address when you submit a quote request or contact us directly.
• Service details: Information about your property type, cleaning preferences, and scheduling needs that you provide through our estimate request form.
• Usage data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs. This data is collected only when you consent to cookies.
• Device information: Browser type, operating system, and screen resolution collected through analytics tools (with your consent).

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your estimate requests and service inquiries
• To schedule and provide our cleaning services
• To communicate with you about your account, appointments, and service updates
• To improve our website and services based on aggregated, anonymized usage data
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use a limited number of third-party services to operate our website:

• Formsubmit.co: Our estimate request form submissions are processed through Formsubmit.co. When you submit a form, your information is sent to Formsubmit.co for delivery to our email. Please review Formsubmit.co's policies for details on their data handling.
• Google Tag Manager & Google Analytics: We use Google Tag Manager and Google Analytics to understand how visitors use our website. These tools are loaded only after you accept cookies through our consent banner. Google Analytics collects anonymized usage data such as pages visited, session duration, and general geographic location. For more information, see Google's Privacy Policy.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. When you first visit our site, you will see a cookie consent banner. You may choose to accept or decline cookies:

• If you accept: We will load Google Tag Manager and Google Analytics to collect anonymized usage data. A preference cookie is stored in your browser to remember your choice.
• If you decline: No analytics or tracking cookies will be set. Only a preference cookie is stored to remember that you declined.

You can change your cookie preferences at any time by clearing your browser's local storage and revisiting our site.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Estimate request form submissions are kept for the duration of our business relationship and for a reasonable period afterward in case of follow-up inquiries. Analytics data is retained according to Google Analytics' default retention settings.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Withdraw your consent for cookies at any time by clearing your browser's local storage
• Opt out of future communications by contacting us directly

To exercise any of these rights, please contact us using the information below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure connections and we limit access to personal data to only those who need it to perform their duties. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: whitedovecleaningco@gmail.com
• Phone: (317) 793-2172

White Dove Cleaning Services
Indianapolis, IN 46231